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SHIPPING & RETURNS

Shipping Information

Processing Time

All orders are processed within 1–2 business days after purchase confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Times

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–3 business days (available at checkout for an additional fee)

  • Overnight Shipping: Next business day (where available)

 

Shipping Destinations

We currently ship within the United States only. We are working on expanding our shipping to international destinations — stay tuned for updates on our website and social media.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to track your package in real time. If you have not received a tracking email within 3 business days of your order, please contact us at usefemme.info@gmail.com.

Shipping Carriers

We ship via USPS, UPS, and FedEx depending on your location and the shipping method selected. The carrier is assigned automatically at the time of dispatch.

Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shopping seasons.

Returns & Exchanges

Return Policy

We want you to love everything you order from UseFemme. If you are not completely satisfied, we accept returns within 30 days of the delivery date.

To be eligible for a return, items must meet the following conditions:

  • Unworn and unwashed

  • In original condition with all tags attached

  • In original packaging (if applicable)

  • Not marked as final sale

 

Sale items and gift cards are final sale and cannot be returned or exchanged.

How to Start a Return

To initiate a return, please follow these steps:

  • Email us at usefemme.info@gmail.com with your order number and reason for return

  • Our team will respond within 1–2 business days with return instructions

  • Pack your item securely and include your order number inside the package

  • Ship the item to the address provided by our support team

 

Return Shipping Costs

  • If the return is due to a defect or our error: we cover the return shipping cost

  • For all other returns: the customer is responsible for return shipping fees

 

Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be credited back to your original payment method. You will receive an email confirmation once your refund has been processed.

Please note: original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for different sizes or colors of the same item, subject to availability. To request an exchange, contact us at usefemme.info@gmail.com with your order number, the item you wish to exchange, and the size or color you would like instead. We will ship the new item as soon as we receive your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at usefemme.info@gmail.com. Include your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

For any questions about shipping or returns, please reach out to our customer support team:

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